JET2 customers with holiday plans beyond June might be concerned whether or not they should cancel their journeys, particularly if they are vulnerable to the coronavirus. What options are available to travellers?
As the UK pushes into its seventh week of lockdown many holidaymakers may be growing anxious about holiday plans later in the summer, with normal life showing little sign of returning any time soon. Jet2 and Jet2 holidays have currently postponed all planned holidays until June 17.
However, with the Foreign and Commonwealth Office (FCO) maintaining that Britons should avoid all but essential travel for an “indefinite” period of time, many would-be holidaymakers may be worried about being too eager to jet off in the summer months.
This could be heightened for those who have a medical condition or are deemed vulnerable to the virus.
So what options are they for Jet2 customers?
Customers who were due to travel prior to June 17 are entitled to a full cash refund under current EU law.
The airline is in the process of contacting all affected customers.
A statement on the Jet2 website reads: “Due to the ongoing uncertainty caused by the coronavirus (COVID-19) pandemic, weve decided to recommence our flights programme on 17 June 2020.
“If you’re travelling before this date, unfortunately, your booking will be affected as our flights won’t be operating.
“We’re proactively contacting all affected customers in departure date order, which we think is the fairest way – please be patient with us as we do this.”
Customers who would prefer to amend plans can do so on the Jet2 website free of charge, so long as they were travelling prior to June 20.
Jet2 has created a dedicated page for customers to do so, however, amendments must be made by May 31 2020.
For those who are uncertain of where they want to travel to or when they want to go, the airline is also offering refund credit notes.
The Jet2 website explains: “Fill out the request a credit note form and youll be given a refund credit note to rearrange your flights within six months of receiving it.”
This information does not cover the options for travellers who are due to fly after the planned restart date, but who may no longer feel comfortable doing so.
However, Jet 2 does offer some advice for holidaymakers who find themselves in this predicament.
“We understand that you may have concerns about your flight(s).
“The health and safety of our customers is always our number one priority, so were continuing to monitor the situation very closely and will adjust our programme accordingly where necessary,” says Jet2.
“Due to the ongoing uncertainty caused by the coronavirus (COVID-19) pandemic, weve decided to recommence our flights programme on 17 June 2020. If you’re travelling before this date, unfortunately, your booking will be affected as our flights won’t be operating.
“If weve cancelled your flight(s), you can simply change your booking to a later departure date and you wont have to pay an admin fee. All you have to do is log in to Manage My Booking and make the change before midnight on 30 April 2020 – we’ve extended the date due to popular demand! So join thousands of others and change your flight(s) today.
“Were proactively contacting all affected customers about their options, in departure date order, which we think is the fairest way. Please be patient with us as we do this and remember that well get in touch with you.
“If youve made a booking thats currently unaffected and you would like to either amend it or cancel, this will be in line with our terms and conditions.”
According to Jet2s cancellation policy, if you choose to cancel your flight of your own accord the airline will “not provide any refund”.
Instead, they advise: “To avoid losing your money altogether, we recommend you consider changing the name on your booking to someone else who can travel in your place and/or to consider changing the dates of travel.”
However, by their terms and conditions, a change of date would incur an administration fee.
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