US Democratic presidential candidate Joe Biden has spoken over the phone with Jacob Blake, the black man who was shot in the back by police in Kenosha, Wisconsin, sparking big protests.
Mr Blake, who remains in hospital paralysed, said "he was not going to give up" whether he walked again or not, Mr Biden said.
He was speaking at a church meeting in the city where the shooting took place.
President Donald Trump visited Kenosha on Tuesday.
The US leader surveyed areas damaged by the often violent protests that followed the shooting with messages of support for the police.
He did not meet Mr Blake's family, saying it was because they wanted lawyers present.
Wisconsin is an important state in the upcoming presidential election.
Mr Trump narrowly won it in 2016, and for decades the state has backed the eventual winner of the presidency whether Republican or Democrat.
The president has been pushing a campaign message of "law and order". However, Mr Biden has accused Mr Trump of stoking racial division.
Wisconsin's Governor, Tony Evers, said he would "prefer that no-one be here, be it candidate Trump or candidate Biden".
What happened at the meeting?
Joe Biden and his wife met Mr Blake's relatives at Milwaukee airport, with Mr Blake on the phone. The meeting was private but Mr Biden and the Blake family lawyer later gave details.
Mr Biden said he was struck by the family's "overwhelming sense of resilience and optimism".
Mr Blake "talked about how nothing was going to defeat him, how whether he walked again or not, he was not going to give up," Mr Biden said.
Confirming the meeting, the family's lawyer Ben Crump said it was "engaging" and that the family "was very impressed that the Bidens were so engaged and willing to really listen".
At the community meeting in Kenosha, Mr Biden attacked President Trump's leadership, and argued that the US was at an "inflection point" in its history.
He also quipped "they'll shoot me" if he explained a policy at length, a comment quickly picked up on by conservative media, given Mr Biden's record for making gaffes.
How did it compare with Mr Trump's visit?
The US president toured rubble from burned buildings and met police representatives when he visited on Tuesday.
"These are not acts of peaceful protest but, really, domestic terror," Mr Trump said, later adding: "We have to condemn the dangerous anti-police rhetoric."
He expressed sympathy for those hurt in confrontations with police, saying he felt "terribly for anybody who goes through that". But he said he did not believe there was systemic racism in law enforcement.
Mr Trump's campaign manager Bill Stepien told Fox News that Mr Biden's visit was inappropriate.
"The president was there earlier in the week as the president of the United States. Vice-President Biden is there today as a candidate, as a political candidate," he said.
Anthony Davis, the president of the local chapter of the NAACP civil rights group, told NBC that he opposed both men's visit.
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