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Sky TV, Broadband, Talk price rise CONFIRMED – Read this to see if your bill is going up
Millions of Sky TV, broadband and phone customers are about to see their bills rise on 1 April, it has been confirmed.
According to Sky, many products will remain at their current price and, for some products, this will be the first increase in two years.
A Sky representative told Daily Star: "We’ve worked hard to keep price changes as low as possible and on average, customers will see an increase of less than £2.50."
The company also promised that any customers impacted will be notified of these changes to their bills by letter or email between 22nd February and 23rd March.
Speaking about the price rise, Sky UK chief executive Stephen van Rooyen also added: “Not all customers will see their bills increase with many Sky products remaining at their current price and, for some products, this will be the first increase in two years.
"We continue to invest in content, products and services that our customers love, offering both new and existing customers great value and more choice through flexible packages.”
Keep reading for a full breakdown of what's changing, how to tell if your bill is going up and what to do if you're not happy.
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Which Sky prices ARE going up?
• The Original, Variety and Box Sets bundles will each increase by £1.50.
• Full Sky Sports on a rolling contract is increasing by 50p.
• Some broadband products are increasing by £1.01.
• Some call rates will increase, however this will not impact calls made within inclusive call packages.
• Sky Voicemail will increase by 75p.
What prices WON'T be changing?
There will be no price change to:
• Sky's new TV package, Sky Entertainment, which will remain available to new and existing customers at £20 a month.
• Sky Sports on an 18 month minimum contract, which will remain at £18 a month for one channel or £20 a month for the complete line up.
• Sky Cinema, which will remain at £10 a month on an 18 month contract, or £18 a month on a rolling contract.
• Sky's "most popular" Sky Fibre Broadband packages.
• Line rental, which will remain at £18.99 a month.
• Sky Talk packages, which start from £22.99 a month (including line rental).
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How to beat the Price Rise?
It doesn't matter if you're locked in a deal, or currently on a rolling contract.
According to Ofcom customers are allowed to leave early if their provider hikes prices mid-contract, without initial warning.
At this point though, you have a decision to make. You could ring Sky and try to haggle a cheaper deal or you can quit and go elsewhere, like BT or Virgin.
Most importantly, you don't have a pay a fee for leaving early.
If you do want to leave your Sky plan, you will have to contact Sky's customer relations team within 31 days of receiving notification of the price hike.
You'll need your account number and billing information to hand to verify your account.
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Any further advice?
Ernest Doku, telecoms expert at uSwitch.com has offered the following advice to Sky customers:
"If you’re an existing Sky customer you won’t necessarily face charges. Several of Sky’s products will remain at the same price, such as the TV Entertainment service and Sky Fibre Broadband.
"There is a solution for those who aren’t happy coughing up the extra cash to cover this increase. Any Sky customers who are outside of their initial contract period can leave their contract without penalty, provided they give proper notice.
"Broadband and phone customers need to give 14 days notice, while TV users have to give at least 31 days notice.
“The best broadband and TV deals are generally limited to new customers, so if your contract has already expired, it's likely worth shopping around. Any customers hoping to switch should look out for the most competitive introductory offers to ensure the best price."
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