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PLANE SAILING: This is the best airline of 2018 as voted by 20 million passengers
More than 20 million travellers rated more than 335 airlines.
After the data was collected, the Worlds Best Airline winner was announced.
So which company scooped the prestigious accolade?
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For the fourth time, Singapore Airlines has proven to be victorious.
CEO Goh Choon Phong was delighted when he accepted the top award in London today.
He said:“Singapore Airlines is honoured to be named Worlds Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the worlds best travel experience to our customers.
“The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment. The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage, and continue to meet and exceed customer expectations.”
Skytrax CEO Edward Plaisted added: “We congratulate Singapore Airlines on this fabulous achievement, being voted the World's Best Airline by customers for a fourth time in the awards history.
“A key 'wow' factor for customers is consistency and this proved to a real asset for Singapore Airlines who scored highly across both product and service.
“I am sure Singapore Airlines will also take great pride in winning the World's Best First Class award, less than one year after they introduced their new first-class suites.”
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