If youve taken the Central Line this week or been stuck on a train with broken air con, youll know how uncomfortable the hot weather can be.
The UK has been bathing in extreme temperatures following a heatwave.
Temperatures have reached mid 30Cs in the UK, and it is the longest heatwave for 43 years.
While compensation rights when it comes to delays or cancellations are straight-forward, the heating onboard is less so.
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“Not all of our trains have air con and we dont advertise our services as doing so”
West Midlands and London Northwestern Railway spokeswoman
Can you get compensation if your train carriage is too hot?
There is no single response to this question, as there is no maximum temperature on public transport.
It is not specified in any health and safety laws in the UK.
While some modern trains have air conditioning, other older ones don't.
Speaking to Daily Star Online, a spokeswoman from West Midlands and London Northwestern Railway said: “Not all of our trains have air con and we dont advertise our services as doing so, so while we want our customers to be as comfortable as possible, we cannot guarantee that passengers will have an air conditioned carriage when they travel with us.
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“There is not a cut and dry response for any refunds due to issues with hot or cold trains – we assess any customer complaints on a case by case basis, taking a variety of factors into account before coming to any decisions," she said.
Meanwhile, Arriva Rail North said: “We aim to keep our trains at a comfortable temperature and provide heaters and air-conditioning, or ventilation, in all carriages.
“Our trains heating systems are controlled automatically through an internal device, which is set to keep the temperature between 19-21 degrees Celsius."
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UK HEATWAVE: You can complain to the company, but compensation is up to them
“If this system fails and temperatures increase, we ask our conductors to help regulate the temperature by opening windows, or by switching the heating off the system," they added.
“We understand the importance of maintaining an appropriate temperature on our trains. All heating faults are addressed by our maintenance team at the first available opportunity.”
London underground passengers have been complaining about the heat, especially on the Central Line.
The TfLs official Central Line account responded: “Hi, were aware of the heating issues. Weve made improvements to the ventilation systems on the current fleet.
“New trains are coming in early 2030, under the Deep Rube Upgrade Program, which will be delivered with full air cooling systems. Thanks, Sol.”
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The best thing to do is to make a complaint on the companys website regarding the onboard experience.
It will then be up to each train company to decide what course of action they take.
The Virgin website says: “We will offer you compensation if appropriate, in line with our Passengers Charter, and the National Rail Conditions of Travel."
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“We will take account of other relevant factors when deciding on levels of compensation and use our discretion where appropriate," they continued.
“If you are entitled to compensation, or we deem it appropriate to offer you discretionary compensation, we will confirm this in our response to you.”
According to the NHS, heatstroke can be dangerous for people who have serious health conditions, the elderly and small children.
Passengers are advised to carry a bottle of water with them when they travel.
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