Disney employees strive to make the theme parks as magical as possible.
Dressing up, dancing and signing autographs are all ways they work to stay in character.
The way they talk to guests is also of paramount importance – and theres one phrase theyre never allowed to say.
So can you guess what it is?
A former Disney cast member recently revealed the words employees should never use.
In an interview with Travel + Leisure, they said workers were required to answer tourists questions to the best of their ability.
Reportedly, the words “I dont know” are banned.
If a member of staff isnt sure on something, its apparently policy for them to ask their co-workers to chip in.
This prevents guests from having to waste their time wandering around or feeling confused.
This isnt the only rule employees have to abide by.
The Disney Careers website reveals workers are required to look “polished and professional” at work.
While this is mainly important for those who are playing a character, it also applies to those who help with the running of the theme parks.
The website reads: “At Disney Parks and Resorts, we've become famous for our friendly, classic appearance.
“This look is not a coincidence, but a result of our cast members' support of the Appearance StaRead More – Source
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