Key Points
- Official Upgrade: Devonshire Dementia Care Home in New Malden has been officially upgraded from “good” to “outstanding” by the Care Quality Commission (CQC).
- Inspection Timing: The glowing rating follows a comprehensive inspection carried out by the care watchdog in May.
- Exceeding Expectations: According to the CQC, individuals residing at the facility consistently experienced better health outcomes than expected when compared to similar adult social care services.
- Health and Lifestyle Enhancements: Inspectors noted tangible improvements in residents’ overall health and well-being, specifically pointing out enhanced mobility, better nutrition, and improved hydration.
- Targeted Interventions: A dedicated hydration programme successfully lowered urinary tract infections over a 12-month period, while motion sensors contributed heavily to reducing the incidence of falls.
- Leadership and Culture: The care provider was praised for delivering “exceptional care and support”, fostering a fair and inclusive culture, and maintaining sufficient staffing levels equipped with the right skills, qualifications, and experience.
New Malden (The Londoner News) August 5, 2026 – A specialist South London residential facility has earned national recognition after health inspectors discovered that people living there frequently experienced remarkable improvements in their physical health and general well-being. Devonshire Dementia Care Home, situated in New Malden, has been elevated to an “outstanding” overall rating following a rigorous evaluation by the Care Quality Commission (CQC). The latest inspection, which took place in May, marks a major milestone for the establishment, upgrading its previous score of “good” that was awarded during the watchdog’s last visit in 2020.
What did the Care Quality Commission report reveal about Devonshire Dementia Care Home?
As reported by local news publication MyLondon, the CQC published a detailed report outlining that people living at the New Malden facility consistently saw better outcomes than expected compared with similar care services. The regulatory body emphasized that the provider excelled in delivering “exceptional care and support”.
Furthermore, the CQC evaluation highlighted that the home consistently supported individuals to maintain good health by carefully factoring in their unique cultural backgrounds, personal histories, and expressed personal wishes. Inspectors noted that the management team and support staff actively involved residents in day-to-day decisions regarding their care plans, while fiercely encouraging them to maximize their personal independence.
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How are safety and staffing managed at the facility?
According to findings detailed by MyLondon, the care watchdog commended the home for its robust approach to keeping residents safe. Inspectors observed that staff members managed risks and medications efficiently and safely.
The regulatory findings also confirmed that there were adequate numbers of staff members deployed with the appropriate skills, professional qualifications, and direct experience required to support vulnerable individuals properly. Additionally, the inspection team underscored that the home successfully cultivated a fair, open, and inclusive culture throughout the service.
What specific health improvements did residents and families experience?
As documented in the MyLondon coverage, residents and their loved ones shared glowing feedback with inspectors, noting that physical health and overall well-being had visibly improved since moving into the home.
These reported enhancements included noticeable boosts in mobility, alongside better daily nutrition and hydration standards.
Inspectors pointed to practical, data-backed interventions implemented by the home. For instance, a specialized hydration programme successfully reduced the incidence of urinary tract infections over the preceding 12 months. Concurrently, the introduction of advanced motion sensors contributed to a significant reduction in falls over the exact same timeframe.
Highlighting the vibrant daily environment inside the building, one resident quoted by MyLondon expressed:
“There is always a wonderful atmosphere in the home and some interesting activities happening in the lounge. It’s never dull here. I can’t fault [it].”
