SNAPCHAT UPDATE: The new update is here to stay
Snapchat users have rebelled against the redesign of the popular app – which has “made many features more difficult”.
A petition was signed by more than 1.2 million users begging for the company to reconsider the change.
But Snapchat has now confirmed that the new Snapchat is here to stay.
The company said: “We completely understand the new Snapchat has felt uncomfortable for many.
“However, this new foundation is just the beginning and we will always listen closely to find new ways to make the service better for everyone.”
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“Many ‘new features’ are useless or defeat the purpose the original Snapchat has had for the past years”
The reason for the complains circulated around the fact that it “has not made the app easier to use, but in face made many features more difficult."
The petition says: “Many ‘new features’ are useless or defeat the purpose the original Snapchat has had for the past years.”
Nic Ramsey, who started this petition, said:
“There is a general level of annoyance among users and many have decided to use a VPN app, or are using other risky apps or steps, to go back to the old Snapchat as that’s how annoying this update has become.”
He added: “This petition aims to help convince Snap Inc. to change the app back to the basics, before the new 2018 update.”
Snapchat reiterated that it hoped in time users would get more used to the new update.
The social media company said that updates “can take a little getting used to” and “we hope the community will enjoy it once they settle in.”
The biggest change, which also has proved to be the most controversial, is the removal of the Snapchat Stories section.
Stories, which is where people can share images and videos with all of their friends but disappear after 24 hours, now appear with individual Snaps and direct messages.
One user wrote in the comment section on the petition: “I am signing because Snapchat is my favourite app, me and my friends use it all the time. I find this update confusing and childish-looking and I am considering no longer using it as long as the update stays."
SNAPCHAT UPDATE: Snapchat hope that users will get used to the update
One Twitter user said: “I’ve had the Snapchat update for a few days now and still haven’t figured out the equation. I’m so confused. Do any of you guys have the answer key?”
Another said: “Has Snapchat addressed their awful update? Were they hacked? Drugged? Sleep updating?”
The update has even caught the attention of celebrities, including Kylie Jenner.
She tweeted: “Sooo does anyone else not open Snapchat anymore? Or is it just me… ugh this is so sad.”
Snapchat has announced it will “adapt” to each user and “get smarter over time”.
SNAPCHAT UPDATE: The app intends to evolve to suit the user’s needs
It will also add tabs in Friends and Discover to make it easier for users to sort through different stories.
It said: “Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them.
“Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customise your own experience on the app.
Snapchat CEO Evan Spiegel said at a Goldman Sachs Technology and Internet Conference that some of the complaints being made validate the choice that has been made.
He said: “Some of the complaints we are seeing are reinforcing our philosophy.
“People are saying, ‘I used to feel like this celebrity was my friend and now they’re not my friend anymore.
“Exactly. They’re not your friend.”
The new update has made a separation between personal friends and celebrity content.