WOW air has ceased operations – leaving thousands of passengers stranded and out of pocket.
After going bust today (Thursday 28), the Icelandic airline has issued advice to customers.
Heres everything you need to know about “rescue flights” and compensation.
What has WOW air said about its closure?
The budget airline has issued the following statement: "Wow Air has ceased operation. All Wow Air flights have been cancelled.
"Passengers are advised to check available flights with other airlines.
"Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances."
FLIGHT PLAN: Here's what to do if you're an affected WOW air customer (Pic: PA)
What rescue fares are available for affected customers?
Currently, WOW air customers are stranded in locations including the US, France and Spain.
In a bid to help some of these holidaymakers out, a number of airlines are offering up “rescue flights”.
Wiz Air is offering reduced fares for those who were set to travel between Reykjavik and London with WOW from £74.99.
These tickets must be booked by April 7 and will only be available until May 10.
Meanwhile, Icelandair is aiding those who are stranded in Europe or North America.
If you have ticket home between March 28 and April 11, you are likely to be eligible – click here for more information.
Norwegian is another airline that is pitching in to help affected customers.
The airline is giving WOW air punters a 25% discount on selected economy net fares – click here for more information.
Alternatively, EasyJet is offering a dedicated rescue fare of £110.
Until April 7, customers who were set to fly between London and Keflavik can snap up tickets at this price – call +44 (0) 330 365 50302 for more information.
PROBLEM SOLVING: Some airlines are offering up 'rescue flights' (Pic: PA)
How can affected WOW air customers claim compensation?
WOW Air advised passengers to contact their credit card companies over refunds.
A statement read: "Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
"Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive.
“Those passengers are advised to contact their Read More – Source